Professional Travel Agents of North America (PTANA) respects your privacy. This notice explains what information this website collects, why, and the choices you have. Questions? Email info@ptana.org.
Information we collect
When you contact us
If you use the contact form, we collect your name, email address, the topic you choose and your message. To prevent spam and abuse we also record your IP address and browser type. Your message is saved in the website's administration area and emailed to the PTANA board member responsible for that topic, who replies to you by email.
When members sign in
Member accounts, applications, renewals, event registration and payments are handled by MembershipWorks, PTANA's membership platform. When you sign in to this website, MembershipWorks shares your name, email address, membership level, chapter labels and membership expiry date with us so we can show you members-only pages. We keep a copy of these details to run the member area. We never see or store your MembershipWorks password or payment details.
Forms provided by MembershipWorks
The join forms, member directory, member map, events calendar and member account pages on this site are provided by MembershipWorks. Information you enter in them goes directly to MembershipWorks and is covered by its privacy policy.
Cookies
This website uses only the cookies it needs to work: a session cookie that keeps you signed in and a security cookie that protects forms. We do not use advertising or tracking cookies, and we do not use third-party analytics. Embedded MembershipWorks features may set their own cookies.
How we use your information
- To answer your questions and requests.
- To give members access to members-only content such as the weekly education newsletter and webinars.
- To keep the website secure, including a record of changes made by website administrators.
We do not sell or rent your personal information.
Who we share it with
Your information is shared only with the PTANA board members and volunteers who need it to respond to you, and with the service providers that run this website for PTANA: our web host (GoDaddy), our membership platform (MembershipWorks) and our email provider (Microsoft 365). We may disclose information if required by law.
How long we keep it
Contact messages are kept for as long as needed to respond and for PTANA's records, unless you ask us to delete them. Member sign-in details are refreshed each time you sign in and are removed when they are no longer needed.
Your choices
You can ask to see, correct or delete the personal information this website holds about you by emailing info@ptana.org. To update your membership details, sign in and use My account.
Children
This website is intended for travel professionals and is not directed to children under 13.
Changes to this notice
If we change how this website uses personal information, we will update this page and the date at the top.